This center provides care team training resources on the basics of the CareXP version of EngagedMD's platform and addresses common questions about the platform version update. View the Full Knowledge Base for more.
Table of Contents
-
General CareXP Training (15 Minutes)
- Administrator Training: Create & Manage Bundles
- Transition FAQs
- Knowledge Base & Additional Support
General CareXP Training (15 Minutes)
Take a 15-minute overview training on CareXP! You will learn how to manage current assignments, add patients, sign forms, and manage assignments across team members. Explore the full Knowledge Base to learn more.
Administrator Training: Create & Manage Bundles
This video is designed for Administrators who need to manage their EngagedMD accounts.
Creating and Managing Bundles
Transition FAQs
Q: What is CareXP?
A: CareXP is the latest operating system version of the EngagedMD platform. This version allows clinics to benefit from enhanced functionality, enabling our product team to deliver features faster than we could on our current system. With CareXP, new and updated features will be available as we continue to enhance our platform.
Q: Will there be downtime the night of my transition?
A: Yes, for a brief period after 8pm local time, the application will be unavailable
Q: Will my EMR integration continue to work as usual?
A: Nothing on your end will change during the migrations and there will be no disruption to your operations or processes. CareXP will continue to reflect information consistent with the source of truth in your EMR.
Q: Will my clinic's modules, including MedReady and Cooper work in CareXP?
A: Yes - all modules and forms, including MedReady and Cooper will be transitioned to CareXP.
Q: Will my Packets be available in CareXP?
A: Yes, packets will now be called "Bundles" and you will be able to add modules if needed.
Q: Will the patient experience change?
A: EngagedMD has updated the look and feel of the platform’s patient interface to enhance the way patients experience the care journey. Patients will now see assignments, such as Learn modules and Sign forms, that they need to accomplish and track tasks that have been completed within a checklist.
For more information about how the portal is set up, here is a helpful article that includes more information about the updated patient portal view.
Q: Is there any change in pricing for CareXP?
A: No
Need More Help?
Access the full Knowledge Base to learn more. For questions or concerns, please reach out to our Support Team.