Within this article, you will find frequently asked questions about ID Verification within EngagedMD.
Can IDV be included on a packet?
Can IDV be sent on a form associated with a module?
Can I customize my clinic's settings for IDV?
Does the Clinical Reviewer also need to authenticate with IDV?
How many attempts do patients have to correctly verify their ID?
What are the supported countries for IDV?
What happens if a patient's country of origin is not supported?
Can IDV be included on a packet?
Yes.
Can IDV be sent on a form associated with a module?
Yes.
Can I customize my clinic's settings for IDV?
Yes. See ID Verification (IDV) Configurations for more information.
Does the Clinical Reviewer also need to authenticate with IDV?
No.
How many attempts do patients have to correctly verify their ID?
This depends on your clinic’s settings. The default attempt number is two.
What are the supported countries for IDV?
IDV is supported by 43 countries including the US, UK, and Canada. The full list is below.
| Country/Region | Eligible ID |
| Albania | Passport. |
| Austria | Driver's license, passport, national ID. |
| Belgium | Driver's license, passport, national ID, residence permit, smart card, eID (itsme). |
| Bosnia and Herzegovina | Passport. |
| Bulgaria | Driver's license, passport, national ID. |
| Cameroon | Passport. |
| Canada | State ID, driver's license, passport. |
| Chad | Passport. |
| Croatia | Driver's license, passport, national ID. |
| Cyprus | National ID. |
| Czech Republic | Driver's license, passport, national ID. |
| Denmark | Passport, eID (MitID). |
| Estonia | Driver's license, passport, national ID, smart card. |
| Finland | Driver's license, passport, national ID, eID (Finnish Trust Network). |
| France | Driver's license, passport, national ID, eID (FranceConnect), residence permit. |
| Germany | Driver's license, passport, national ID, residence permit. |
| Greece | Passport. |
| Guinea | Passport. |
| Hungary | Driver's license, passport, national ID. |
| Ireland | Driver's license, passport, passport ID card. |
| Italy | Driver's license, passport, national ID, residence permit. |
| Ivory Coast | Passport. |
| Latvia | Passport, smart card. |
| Lithuania | Driver's license, passport, national ID, smart card. |
| Luxembourg | National ID. |
| Madagascar | Passport. |
| Malta | Driver's license, passport, national ID. |
| Mexico | Voter identification card. |
| Morocco | Driver's license, passport, national ID. |
| Netherlands | Driver's license, passport, national ID, residence permit, eID (iDIN).See also iDIN Name Matching Rules. |
| Norway | Passport, eID (BankID). |
| Poland | Driver's license, passport, national ID. |
| Portugal | Driver's license, passport, national ID. |
| Romania | Driver's license, passport, national ID. |
| Senegal | Passport, national ID. |
| Slovakia | Driver's license, passport, national ID. |
| Slovenia | Driver's license, passport, national ID. |
| Spain | Driver's license, passport, national ID, residence permit. |
| Sweden | Driver's license, passport, national ID, eID (BankID). |
| Switzerland | Driver's license, passport, national ID. |
| Tunisia | Driver's license, passport, national ID. |
| United Kingdom | Driver's license, passport, residence permit, eID (OneID). |
| United States | State ID, driver's licenses, all US passports except passport ID cards. |
What happens if a patient's country of origin is not supported?
If the country of origin is not supported, we suggest using Text Message (SMS) Authentication instead of ID Verification.
- Text Message (SMS) Authentication: This method requires that the signer receive an SMS text message at a specified phone number. The text message contains an access code, which the signer must enter to view your documents. The signer has three chances to enter the code correctly.
What happens if IDV fails?
The sender of the envelope receives an “ID Review Required” email from noreply@engagedmd.com asking them to manually verify the ID. If the sender accepts the ID, signers can access and complete the envelope. Otherwise, signers cannot access the envelope.
If the ID is rejected, the form will need to be assigned again.