Account Activation Overview
After staff creates the patient account and assigs content, an automated email is sent to the patient. This email will prompt them to create a new password once they click on Get Started. See an of the email below.
Account activation emailed links are only valid for seven days.
How to resend the account activation email
1. If a patient has not received a Get Started email from the clinic, the staff can resend the activation email anytime. Search for the Patient, under Patient Info and click on Edit Patient. At the bottom of the screen select Resend Activation Email.
2. If the Resend Activation Email button is missing, this likely indicates the primary patient has already activated their account by setting a password. At this point, if the patient needs help getting access to their EngagedMD portal, they are able to click on Forgot your password? from the clinic's main login page.